Ordering Information
Ordering Information
- HOW TO CONTACT US
- HOW TO ORDER
- INTERNATIONAL ORDERS
- CANCELING YOUR ORDER
- RETURNS & EXCHANGES
- SHIPPING INFORMATION
- OUR PRICES
- OUT OF STOCK PRODUCTS
- SALES TAX
- CONFIDENTIALITY
1. How to Contact Us
By Phone:
Toll-Free: 1-800-643-0474
Direct: 1-609-788-3836
Hours:
Fall:
Monday - Saturday 9am - 5pm EST
Closed on Sundays
By Mail:
IslandBeachGear.com
2 W 9th Street
Ocean City, NJ 08226-3428
USA
By Fax: 1-877-813-4543
By Email: help@islandbeachgear.com
Visit Our Retail Beach Store in Ocean City, NJ
2. How to Order
We prefer you order online through our secure server with a credit card. You can also order by phone, fax, or mail. We accept Visa®, MasterCard®, American Express®, Discover®, PayPal®, a cleared Check/Money Order, and a cleared Wire Transfer as a form of payment.
Online:
Shopping online at IslandBeachGear.com is safe and convenient. Our secure servers are guarenteed to protect your credit card information. Please see our Privacy & Security policies for more information on how we protect and honor your identity.
- Browse our categories for beach products or use the Search field at the top left of each page.
- Select any options for an item such as color or size.
- Enter a desired quantity and click the ADD TO CART button.
- Confirm the correct item was added to the Cart.
- Adjust any quantities and click UPDATE QTY.
- Either click the PROCEED TO CHECKOUT or the CONTINUE SHOPPING buttons.
- If you clicked Continue Shopping, just click the View Cart or My Cart links to return.
- Next, follow the on-screen instructions to complete your order. You will not be charged for any of the products you ordered until they ship. Your card will be authorized for the amount of your order to verify credit card information and available funds.
By Phone:
If you prefer to call Island Beach Gear with your credit card information, please follow steps 1 through 5 above and print your order. Then call Island Beach Gear at 1-800-643-0474. The Island Beach Gear team is available to assist you seven days a week. Please have your credit card information ready.
By Fax:
Simply print your completed order form from Island Beach Gear and fax it to 1-609-601-5112. Credit cards are the only accepted form of payment for fax orders.
By Mail:
Simply print your completed order form from Island Beach Gear and mail it with your payment to the following address. Your check should be made payable to TD Associates, LLC.
IslandBeachGear.com
2 West 9th Street
Ocean City, NJ 08226-3824
USA
3. International Orders
We gladly accept International orders. Our policies are in place to protect you, the consumer, as well as all merchants. Payment must be made in United States funds, drawn on a United States Bank by MasterCard®, Visa®, American Express®, Discover®, PayPal®, Cashier's Check, International Money Order, or Wire Transfer. Non-insurable orders are the customer's responsibility. Credit card payments require the cardholder's billing address ( that the credit card statement is mailed to) and shipping address, phone and fax numbers, card number and expiration date, and the credt card issuing bank name and phone number for authorization puposes. Complete address verification is neccesary before orders will be shipped. Recepient is responsible for all duties, customs, and any other taxes. For the fastest international order processing and service, we prefer payment via American Express®, PayPal®, or Wire Transfer. Please contact us with any questions.
4. Canceling Your Order
In the event that you would like to cancel your order please be advised:
- All orders must be cancelled same day before 3pm EST. If ordered after 3pm, customer has until 3pm the following day
- Requests can be handled via telephone 1-800-643-0474 or email info@islandbeachgear.com
- If the order is still pending, there is no fee to cancel an item and all charges will be 100% credited to customer
- If the order has been processed it may not be possible to cancel the order
- In the event the order has already shipped, all return fees will be at the customer's expense. Upon receipt of return, customer will be credited total charged for items returned, there will be no reimbursement of original shipping costs
5. Returns & Exchanges
If you are not satisfied for any reason you may return new and unused items in the original box with all accessories within 30 days for an exchange or refund to the credit card account charged, less any shipping fees incurred by the seller or purchaser. Special orders are not returnable. In order to receive a refund, all merchandise must posses the original manufacturer tags and identification stickers. Defective merchandise shall be returned directly to the manufacturer under their return policy; we can help you with that. All returns must be insured and postage prepaid. Please, clearly print/type your name and address on the outside of the package. Merchandise must include a copy of our invoice or packing slip. Shipping and Handling is non-refundable. Island Beach Gear reserves the sole right to refuse the return of any item in which the purchaser has made previous multiple returns or if the product has been used. In addition, we will not accept orders from customers that have demonstrated a high incidence of returns after purchase.
Please contact us to for any further instructions for returning the merchandise.
IslandBeachGear.com
2 West 9th Street
Ocean City, NJ 08226-3824
USA
6. Shipping Information
Shipments within the contiguous 48 US States:
Shipping rates are calculated automatically based on the weight and dimensions of your shipment. The most economical shipping service is via UPS Ground service or United States Postal Service (PO Boxes Only) within the contiguous 48 US States. If you prefer faster shipping, please select either UPS 3 Day Select, or UPS 2nd Day Air within the order form. UPS Next Day Air is available on in-stock items. APO/FPO and US possessions are sent USPS First Class Priority Mail. Rates for these destinations and services are calculated at order placement and a shipping quote will be emailed to you within 2 business days. Oversize, bulky, and multiple package shipments may require additional charges. You will be advised via email or phone of any additional shipping charges. Most in-stock items are shipped within 2 business days. If your order will not ship within 2 business days you will be notified via email or phone.
* Time-In-Transit are business days from ship date. Additional Charges may apply for oversized, and/or multiple package express shipments.
Time-In-Transit for UPS Ground packages from Ocean City, NJ:
We ship most of our orders via UPS Ground. Our orders normally ship within 2 business days from when we receive them. Many orders are packed within an hour or two and leave the warehouse the same day. This chart tells you how many business days it will take your package to arrive from when it leaves our warehouse in Ocean City, NJ 08226.
Shipments outside the contiguous 48 US States:
Customers outside the contiguous 48 US States will be advised of actual shipping charges through the email address that is entered during the order process or by phone within 2 business days. Shipping charges vary by country and are calculated at the time of order placement. We will determine and advise you via email of shipping and handling charges which will be billed at cost. Shipments to Alaska, Hawaii, and Puerto Rico are sent UPS 2nd Day Air or USPS Priority Mail. APO/FPO and US possessions are sent USPS First Class Priority Mail. Rates for these destinations and services are calculated manually and emailed within 2 business days. Orders can be shipped by UPS Worldwide Express (2 - 3 day service) or USPS Global Airmail Parcel Post (4 - 7 day service).
7. Our Prices
At Island Beach Gear we make every effort to provide you with the lowest prices, while adhering to our manufacturer's minimum retail pricing. All prices and descriptions listed are subject to change without notice. Any product may be removed from current sale at any time. We strive to provide the most accurate information to our customers. Typographic or photographic errors are subject to correction.
Island Beach Gear reserves the right to refuse fulfillment of a product transaction in respect to any product or quantity of products, based solely on its own discretion and in accordance with any and all US and international laws. This right shall exist at all times, even after an order confirmation has been placed. This restriction is subject to change without prior notice under the sole discretion of Island Beach Gear.
8. Out of Stock Products
About 95% of our orders ship within 2 business days. Though we do our best to make sure the products we offer are always available, we occasionally run out of particular items. If an item you order is unavailable we will backorder the item and attempt to ship for 30 days. If an item becomes available after 30 days we will contact you prior to shipping.
9. Sales Tax
Island Beach Gear is located in Ocean City, New Jersey USA. We are required by law to collect a 7% New Jersey State sales tax on taxable items and shipping fees for orders delivered within New Jersey only. Clothing is non-taxable, but technical sporting apparel, such as swimming goggles, and certain footwear are taxable items. On International orders, duty, customs, and any other taxes are the customer's responsibility.
10. Confidentiality
Island Beach Gear has created a privacy statement in order to demonstrate our firm commitment to privacy. We fully disclose our information gathering and dissemination practices for Island Beach Gear. Please see our Privacy and Security policies for more information about how we protect and honor your identity.